Fair Payment Policy

We appreciate that the financial implications of seeking therapy can be complex and sensitive. From navigating insurance coverage to the prospect of making the choice to self-pay. We have thought long and hard about creating fair and transparent payment policies that reflect our commitment to every individual seeking care and support.

We offer a range of services at a range of prices. We hope that this means that more people will be able to access therapeutic services and resources regardless of their budget and we are committed to continue growing these. However, individual services comprise a large proportion of the work we do and the services we offer. These are the most time heavy services we offer and as such, are finite in their numbers. As a result, we must try and make access to them as fair as possible. This ensures that those who are waiting to be seen can take up appointments that are cancelled or not required. For this reason, we request a 50% deposit to be paid no less than 24 hours prior to your initial appointment or the appointment will be allocated to another person waiting. This can be used against the full cost of your session on its completion. Failure to attend will lead to the forfeit of this deposit and any future appointments would require a further deposit to be paid. 

Respect for your time, our time, and the time of other clients. If you cannot attend your session, please let us know before 12pm the day prior to your scheduled session to allow for another use of that time.  Cancellations after this time will be charged at your usual session rate.  We do understand that life can happen, and your psychologist, psychiatrist or coach will discuss this with you at your first session, so you are both clear regarding this process.